Manager of Guest Services

This position will work closely with all staff to ensure the Museum functions smoothly on a daily basis by supervising the Visitor Services Associates and will be responsible for patrols and upkeep of the exhibit space and other public areas of the Museum. The post demands superb customer relations skills and a commitment to hospitality for all Museum visitors and guests. This position will assist with the facilitation of programs and outreach projects. This individual must be able to work and communicate effectively with students, staff, volunteers, members, and VIP visitors to the Museum.

At Westminster College, we believe in immersive and enriching experiences that inspire creative thinking and problem solving. We believe in creating opportunities for several different paths to success over a lifetime and the potential to make an impact from wherever you are. For our students, we do this by providing real-world, hands-on learning opportunities, small class sizes, and talented professors dedicated to the individual. Our employees often remark that our tight-knit community creates an atmosphere fostering campus involvement that adapts to all interests. As a result, Westminster continues to be recognized for its excellence in higher education as one of the best small liberal arts colleges in the Midwest.

• Visitor Services/Admissions desk: train and supervise Visitor Services Associates, create weekly employee schedules and implement operating procedures.
• Oversee and manage accounting receipts for admissions, Museum store sales, and group tours.
• Coordinate reservations and assign tour guides for group tours and events.
• Direct and manage Visitor Services Associations to implement visitor research projects (ex: survey implementation), membership sales, and other marketing services.
• Museum store: maintain a professional appearance of Museum store.
• Technical support: Assist with functionality of Museum exhibits.
• Assist Curatorial Staff with maintaining, organizing, and safeguarding public exhibit areas. 
• Organize and lead monthly Visitor Services Associates staff meetings.

• Ability to communicate with all kinds of persons, both orally and written.
• Strong organizational skills, accuracy and speed in using a personal computer, with an emphasis in word-processing.
• Strong English grammar and editorial skills.
• Ability to establish rapport with students, staff, faculty, and Board members.
• A respect for confidentiality.
• Familiarity with Microsoft Office and Outlook.

Education: Bachelor's degree 

Experience: One to two years of experience in managing staff and customer service.

Review of applications will begin immediately and will continue until the position is filled or the search is closed.

Apply

Westminster College/America's National Churchill Museum encourages and gives full consideration to all applicants for admission, financial aid, and employment. The College is committed to creating a diverse environment and is proud to be an equal opportunity employer. The College does not discriminate in access to, treatment of, or employment in, its programs and activities on the basis of race, color, age, religion, sex, gender, sexual orientation, gender identity or expression, national or ethnic origin, citizenship, veteran status, marital status, disability, or genetic information.

Inquiries about compliance with this prohibition should be directed to:
Associate Vice President & Chief HR Officer/Title IX Coordinator
501 Westminster Ave, Washington West, 2nd floor
Fulton, MO 65251
HR@Westminster-mo.edu
573-592-5226